Hi. Currently my organization is lacking middle top management who is able to support our company expansion and sustainable growth.
As of end of 2015 we have launched 14 dental offices(each consist 4-8 dental chairs) in addition to 23 that we launched in between 1998 and 2014.
Not all the clinics are running according to our expectations for the timebeing. We’re working based on cash-paid model(1-2% of total turnover is insurance, the rest is cash-paid).
Our org structure looks as following: 5 top managers(not doctors) are managing 37 clinics + back-office(IT, Legal, Finance, QA, 5 dental laboratories, Patient service team, HR etc). Each clinic is managed by 2 heads: chief doctor and manager.
So far we each year 5-7 chief doctors are leaving company due to various reasons(either they find better company than we are or we fire them). Each change leads to drop in turnover and quality of treatment.
Our struggle is how to create the team of cheif clinicians and managers who will lead to sustainable growth and will drive the change. How do find within our organization future potential leaders who will be motivated to develop and also to grow our company.