As department of health informatics, we are responsible for the Electronic Patient Record ( EHR). We support all clinical entities of our organisation. To provide the best support we need close interactions with the key players of these clinical entities/processes.
However, not all clinical departments have embraced the EHR and invest in improving the EHR for their own work process. As a result, some departments are advanced in using the EHR while others are still struggling. These less-EHR-dedicated departments do tend to complain about the service of our department of health informatics and they also tend to blame the EHR of many ( obviousy not EHR related) issues.
The executive board invited all department presidents for a meeting with the board of directors, the CMIO and Quality officer. The agenda of this one hour individual meeting incuded the EHR and Quality management. The email for this meeting was send from the department of health informatics. Some 4 of 24 presidents had not read this mail since mail from the department of health informatics was always ignored!
The question is how to engage all clinical entities in order to let the EHR grow into a benefit in stead of an expensive notewriter.