Chiara Farronato on online reviews as a substitute for regulation

At our 2017 Future Assembly, Professor Chiara Farronato from Harvard Business School discusses how technology has facilitated the diffusion of online review systems and how online review systems can be an effective way to ensure consumer protection.


  • Chiara Farronato

    Chiara is an assistant professor of business administration in the technology and operations management unit at Harvard Business School.