Supply chain efficiency is a key source of competitive advantage in most developed countries: properly forecasting demand and optimizing purchases, inventories and deliveries helps boost margins in a very competitive industry. In Brazil, however, technology and supply chain management are the difference between staying in business or not, having been cited by middle-market firms as the main factors to boost productivity .
Contrasting to Brazil’s ranking fifth in country size and population, the country is featured 55th in worldwide logistics infrastructure according to the World Bank , with a disappointing performance even vis-à-vis countries in the same region or income group:
Apart from the obvious challenging implications to retail, supply chain management in Brazil is particularly unique due to the high complexity and heavy burden imposed by its tax system. Indeed, in a survey conducted by BCG, sales taxes costs at an average of 17% of revenues dwarf logistics costs at 7% of revenues. Because VAT is path-dependent (based on (i) type of product, (ii) origin state and (iii) delivery state), supply chain optimization in Brazil is a unique challenge and companies often choose production locations and delivery routes that would seem illogical from a pure geographic standpoint but that provide for better tax treatment .
Those local issues contribute to Brazil’s higher market fragmentation. However, with the dissemination of digital channels and big data analytics, companies are more and more capable of expanding their presence in remote regions. One of the leading players in that digital transformation has been Magazine Luiza, the retail giant founded in 1957 and with a footprint of 830 stores spread over the country.
Starting in 2014, Magazine Luiza rolled out their digital initiative to the entire company from supply chain to the creation of a marketplace to help penetration in remote regions harder to access with physical stores: in this new era, the company shifted its positioning from traditional brick-and-mortar retailer to a full digital business with physical points of sale . The consequences since then have been impressive sales and profitability growth, driving the company’s stock to massively outperform competitors as well as the market index in Brazil.
Magazine Luiza has been positioning itself to benefit from the growth in smartphone penetration and usage in Brazil to boost top-line by initiatives such as (i) immersive in-store app experience to improve sales conversion, (ii) free in-store Wi-Fi to improve omnichannel experience, (iii) expansion of SKUs through affiliated digital channels (marketplace added 400,000 SKUs to company’s portfolio) [6,7] and (iv) innovative marketing campaigns leveraging on other digital trends .
Additionally, the company has been investing in the digitization of its supply chain to boost bottom-line results, with initiatives such as (i) automation of customer service through chat-bots and in-store app payments (reducing need for checkout cashiers), (ii) mobile assembly and inventory management to better plan capacity of workforce, (iii) deployment of RFID technology to improve traceability of inventory and (iv) implementation of Kaizen methodology in their fulfillment centers to improve processes and reduce costs .
With an improving outlook for long-term investments, including mounting pressure for simplification of tax system , the retail market in Brazil has captured the attention of international competitors, namely Amazon announcing the long-awaited expansion of Amazon’s local operations to start selling electronics (and thus directly competing with Magazine Luiza) .
In order to remain competitive against Amazon’s deep pockets and strong data-driven approach, Magazine Luiza will need to take its digital initiative practice several steps further – with price pressure coming from competitors, the key differentiating factors will be (i) customer loyalty to gain scale and (ii) cost efficiency.
To the first concern, although Magazine Luiza substantially improved its e-commerce platform, it still has a long way to go in predictive analytics and leveraging on customer behavior data – Amazon has state-of-the-art technology, including CRM tactics such as subscription discounts and replenishment emails (Amazon can predict with decent confidence when you are running out of your consumable products) whereas only in 2013 did Magazine Luiza migrate towards spreading data-driven tools across the company with the adoption of Tableau .
Regarding cost efficiency, the jury is still out on whether Magazine Luiza will be able to improve its inventory management and distribution. The company held an average of 76.6 inventory days in 2016  and unless it moves towards just-in-time integration of the supply chain, the company might face a substantial deterioration in financial performance. How can Magazine Luiza with its heavy physical presence be fast enough to react to fast competitors like Amazon?
 EY (2017), “EY Growth Barometer | Brazil. Can shifting sands be a solid foundation for growth?”. Available at: http://www.ey.com/Publication/vwLUAssets/ey-growth-barometer-brazil/$FILE/ey-growth-barometer-brazil.pdf (Accessed 5 November 2017).
 The World Bank (2016), “International LPI Global Ranking”. Available at: https://lpi.worldbank.org/international/global (Accessed 5 November 2017).
 Woods et al. (2017), “Six Strategies for Beating Brazil’s Supply Chain Complexities”, BCG. Available at: https://www.bcg.com/publications/2017/consumer-products-six-strategies-beating-brazil-supply-chain-complexities.aspx (Accessed 5 November 2017)
 Rethans, J. (2016), “How Magazine Luiza Mastered Digital Transformation and Became one of Brazil’s Top-Performing Companies”, Huffington Post. Available at: https://www.huffingtonpost.com/entry/how-magazine-luiza-mastered-digital-transformation_us_5840686ee4b0cf3f645587de (Accessed: 5 November 2017)
 Bloomberg Markets (2017). Available at https://www.bloomberg.com/quote/MGLU3:BZ (Accessed: 5 November 2017).
 Magazine Luiza 2015 Management Report (2016). Available at http://ri.magazineluiza.com.br/show.aspx?idMateria=mZoQeKZUHLnTW8oeLFXC4Q==&linguagem=en# (Accessed: 5 November 2017).
 Magazine Luiza 2016 Annual Sustainability Report (2017). Available at http://ri.magazineluiza.com.br/show.aspx?idMateria=mZoQeKZUHLnTW8oeLFXC4Q==&linguagem=en# (Accessed: 5 November 2017).
 Moura F. and Sambo P. (2017), “Hawking TVs on Tinder Helps Fuel 2000% Rally in Brazil Stock”. Bloomberg Businessweek. Available at
https://www.bloomberg.com/news/articles/2017-08-14/hocking-tvs-on-tinder-helps-fuel-2000-rally-for-brazil-retailer (Accessed: 5 November 2017).
 Marcello, M. (2016), “Brazil’s president to pursue tax reform in 2017”, Reuters. Available at: https://www.reuters.com/article/us-brazil-economy-temer/brazils-president-to-pursue-tax-reform-in-2017-idUSKBN14I1ED (Accessed: 5 November 2017).
 Sciaudone, C. (2017), “Amazon Is Coming to the Amazon, Shaking Brazil Retailer Stocks”. Bloomberg Technology. Available at https://www.bloomberg.com/news/articles/2017-10-13/amazon-is-coming-to-the-amazon-shaking-brazil-retailer-stocks (Accessed: 5 November 2017).
 Tableau , “Magazine Luiza gains fast access to sales data”. Available at https://www.tableau.com/solutions/customer/magazine-luiza-gains-fast-access-sales-data (Accessed: 5 November 2017).
 Magazine Luiza Results Spreadsheet (2017). Available at http://ri.magazineluiza.com.br/Show/Planilha-de-Resultado?=BbQU+bGLTHjGnrshXKFrLw== (Accessed: 5 November 2017).