"Quality craftsmanship, simple design, modern convenience and most importantly for guys who know they shouldn't have to overpay for a great shave."
Retrofit is a leading private wellness company that drives weight loss for busy professionals. Retrofit has thus far effectively aligned its operational model to fuel its success in helping people slim down, but must overcome future challenges as the industry continues to shift.
Pixar, as a business, teaches us a lot about what is possible and that business models and processes can be vehicles for humans to move beyond possible.
Mendocino Farms has perfected its restaurant design to deliver gourmet sandwiches at fast-food speeds in a location that feels like a neighborhood hangout.
Trader Joe's wins over customers (and their wallets) by utilizing an operating model that is perfectly aligned with their core business strategies.
How Lululemon created an activewear empire from a niche product with broad appeal
Enlightened hospitality > throughput time
John Lewis the UK's favourite retailer with sustained profitable growth and untouchable customer loyalty and advocacy. What is the secret to their success? They are a workers' co-operative, owned and operated for the benefit of their employees.
Analyzing In-N-Out's secret sauce (the operating model, not the spread packets)
Delta has outperformed its competition and is now the best airline for both passengers and investors.