Satisfying ‘The Boss’, or how to become the leading supermarket chain in Spain by focusing on your clients’ needs
REI sells outdoor equipment in a manner that creates consumer trust. With a business and operating model that align like peanut butter and jelly, they are a successful company with a bright future.
Starbucks’ continued success is not just about the coffee, but about the close alignment between its business and operating models.
The company that knows what's wrong with your car before you do.
How a hot pot chain creates and captures value from focusing on customer services in China?
How a simple operational model has turned a boring business model into a fascinating cash cow.
Moderna is a pioneer in the revolutionary new field of RNA therapetutics – a technology which allows the human body to help heal itself. No only are they delivering a new technology, but they're doing it in a novel way. Remember Wyeth Pharmaceuticals? They took 4-7 years to discover a new drug target and begin preclinical testing. Moderna does it in a matter of weeks.
SpaceX is offering the lowest cost to orbit by turning traditional operations of the space industry upside down
What do H&M, Zara, and Ikea have in common? #FastFashion. Ikea’s operations revolutionized the customer experience, paving the way for all those retail giants that we all know and love. #disruption #lowcost #highvalue
TOMS – evolving its business model while remaining a winner