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Technology and Operations Management

Technology and Operations Management

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social service

360° View of the Citizen: Digitally Enabled Social Services

Posted on November 18, 2016 by EBN

British Columbia, a province in Canada, spent five years and $182M on the Integrated Case Management (ICM) digital transformation to enable social service ministries to see a more holistic view of citizens and provide better social services. Was the ICM transformation worth the price tag?

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