“Back-office employees become cross-functional, lead small business units…”
Southwest Airlines continues to touch the sky in low-cost operations and superior customer service — proving the ability to sustain competitive advantages in the face of fierce industry competition by effectively aligning its operating and business models.
Driving down costs to lower the price of your weekly shop
Louis Vuitton revolutionized its operating model to better serve its clients and enhance its luxury image.
How a Turkish farmer grew a 90-year-old abandoned Kraft factory into the world’s largest yogurt plant.
From Back to Front: How JetBlue Airways has maintained its low price leader position through optimizing its operations