“You can't ride along with your shipment, so let us do the work for you” [1]. Speed and reliability have been at the core of FedEx customer promise since its inception. However, both standards for speed and reliability are constantly increasing, challenging the shipping industry and keeping technological innovation as a top priority.
FedEx is one of only three enterprises that together deliver 95 percent of all e-commerce orders in the United States. Having as a center of their proposition facilitate the connection of people regardless of their location, their business model has been transformed during the years to enlarge the portfolio of transportation services to include e-commerce and e-business solutions as well.
Does UPS’ current model of business inherently conflict with its sustainability goals?
FedEx was founded to meet a need that many companies and individuals believed was not being adequately met by the slow and often unreliable U.S. Postal Service. FedEx responded by creating a very complex network and infrastructure that met the demand for extremely fast, extremely reliable shipment of documents and packages. Even now after decades of operation, customers are still willing to pay a premium to ship via FedEx.
The combination of a broadened business model, operational innovation, and a strong corporate culture has allowed FedEx to secure its position as one of the world’s most admired companies.
From package pickup to final delivery, FedEx's air freight network is the world's largest continuous flow process, allowing it to deliver on its customer promise of fast, overnight, and reliable delivery.
