Employees give feedback and comments to express how they're feeling. Can vendors specializing in natural language processing help organizations scale their ability to understand this data?
With $40 million dollars in venture backing and over 20% of Fortune 100 companies asking to use their product, will Humu, an enterprise relationship management system, make a lasting impact in the move to bring technology into HR functions?
Publix employee satisfaction leads to superior customer service.
Satisfying ‘The Boss’, or how to become the leading supermarket chain in Spain by focusing on your clients’ needs
Starbucks’ continued success is not just about the coffee, but about the close alignment between its business and operating models.
Southwest Airlines continues to touch the sky in low-cost operations and superior customer service — proving the ability to sustain competitive advantages in the face of fierce industry competition by effectively aligning its operating and business models.