The major US airlines, Delta, American and United, are trying to shut out their Middle Eastern rivals from accessing US markets by appealing to Trump’s protectionist agenda. Instead, they should focus on winning the market with a superior product, service and price.
Emirates is now faced with the realities of aviation in an increasingly hotter environment. With skyrocketing temperatures in the city, Emirates must find a way to mitigate the challenges of flying in higher temperatures and adopt a comprehensive environmental sustainability plan.
Believe it or not, the internet is one of the factors to blame for the poor service quality in the airline industry, but Emirates is trying to use other aspects of the digital transformation to deliver superior customer experience.
Emirates Airlines: Enabling Customer Service Excellence through Cost-efficient Operations