Parts Town: A Case Study on How to Disrupt a Sleepy Market

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Distribution businesses are not often thought of as sexy. Functioning as middlemen in highly fragmented industries, these businesses often require large amounts of capital investment and generate thin margins in return. Parts Town (“PT” or “the Company”), however, has effectively […]

Zappos – Powered by Service but Stunted by Recent Changes?

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Zappos has effectively set the standard for other e-commerce operations and, with annual sales in excess of $2 billion dollars, it’s clear that Zappos has been able to align its business and operating models. However, as they continue to experiment in these operating areas, they should be wary of misalignment going forward.