Before the age of technology, finding a ride on a rainy night or early in the morning to the airport was a chore. Now, Uber has made the process of riding in style one of ease and affordability.
Southwest Airlines continues to touch the sky in low-cost operations and superior customer service — proving the ability to sustain competitive advantages in the face of fierce industry competition by effectively aligning its operating and business models.
Nordstrom translates its legendary customer service online to delight the customer through every channel.
Zappos's operating model supports its mission to provide superior customer service.
Disney goes through great lengths to put you in a whole new world.
Ryanair is Europe’s largest low-fare airline and its focus on having the lowest possible cost also made it one of the most profitable airlines in the world. However, those profits came at the expense of, in Ryanair’s CEO own words, “unnecessarily pissing people off”.