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Technology and Operations Management

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View from the top – How has OMOTENASHI been performed in the sky?

Posted on December 9, 2015 by ymatsuzawa

Omotenashi, a word famously used by Christel Takigawa during her final presentation for a bid for Tokyo Olympics 2020, means the hospitality in Japanese. All Nippon Airways has always emphasized the importance of the hospitality for its success.

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