Do you know anything about return visitors or could the initial popularity of this model be the novelty of it?
I enjoyed reading about how the operating model and business model continually evolve together. The CEO’s quote is particularly enlightening.
I did not know about the Bonobos “ninjas” and I agree that they are a big differentiator for the company. They accomplish two things by reducing hassle and providing great service. I think there is something to said for an e-tailer than can provide you with human interaction.