James T

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John Lewis: Would you leave your company to the workers?
James T
Posted on December 9, 2015 at 7:15 pm
John Lewis the UK's favourite retailer with sustained profitable growth and untouchable customer loyalty and advocacy. What is the secret to their success? They are a workers' co-operative, owned and operated for the benefit of their employees.

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On December 14, 2015, James T commented on Singapore Airlines: Achieving the best of both worlds of low-cost operations model and service excellence :

Wendy,

One dimension/capability you didn’t mention was landing slots. I understand for British Airways that their landing slots are their most valuable asset. Is the same also true for SIA? I imagine that their large share of landing slots at Changi airport is a huge competitive advantage as it provides a gateway hub to many cities in Asia. I wonder what percentage of SIA’s traffic is driven by connections through Singapore to the rest of Asia and how this contributes to SIA’s success.

On December 14, 2015, James T commented on Rio Tinto: supplying raw materials for the world :

Alek,

I wonder if the other key capability that Rio may possess is actually M&A? Key to the success of major mining companies is their ability to achieve scale and acquire assets through effective bidding strategy and integration capabilities. Then all the points you mention above come into play to operate the assets most effectively.

On December 14, 2015, James T commented on Bain & Company: What we can learn about operating models through a services firm :

Matt, in your article you underline that you’re not claiming that Bain is necessarily a winner verses other consultancies. However, this is an industry in which we’ve seen a lot of consolidation recently with the acquisition by the Big 4 of Monitor, Booz & Co, etc

Why do you think Bain has been successful in this industry? Have they just out-performed competition on these metrics? Been better at attracting and retaining top talent, codifying IP or structuring in a more effective way? Or is there some other factor (scale or strong client relationships) that set Bain apart?