This was a fascinating read as I’ve shopped at John Lewis many times but never knew about its operating model! I think they’re very unique how they made all employees Partners of the business and I’m sure it contributes significantly to the longevity of the company. Also interesting was the company’s strive to be entrepreneurial. I’ve never really associated the retailer as an innovative or entrepreneurial one so it was great to read how they really emphasized the customer experience by employing the partnership model.
I’m really interested in how these O2O platforms can expand their service models and go beyond just food delivery. Obviously initial growth can be achieved through revenue growth and expanding its user base, but when the market becomes saturated and competition becomes fierce, what’s next? Thanks for pointing out the next stage challenges, great blog post!
Aaron I really like how you pointed out the checkout counter as I’ve never really thought about how analog the how experience it is! Makes me wonder how much technology really benefits the purchasing experience when Trader Joe’s shows us how enjoyable the checkout experience can be without any technology at all.