Interesting article! Aside from high food quality, the efficiency and scalability of the delivery process is a critical element of the operating model. Does Maple manage its own delivery process or outsource to a third party delivery company? What happens if an order exceeds the 30 minute delivery promise? Given that delivery people walk or utilize bikes rather than cars, does Maple have multiple kitchens spread out throughout Manhattan to ensure the service is accessible to a large volume of customers?
Hey! Very interesting article! Has AirBnb done anything to adapt its operating model to respond to increased regulatory pressures?
Hey!! Great article! Your article made me wonder what, if any, marketing efforts Harry Winston has utilized to convey to potential customers the high quality of its jewelry and the element of extreme luxury/exclusivity the jewelry represents? Is it’s strategy purely word of mouth in order to attract the “right” people or has there been a broader campaign?