Great post Heather. Costco’s membership model is the standout here for me – that return subscriber rate is impressive, but it seems the data they collect from 100% of their customer base would be incredibly valuable to Costco in helping them plan their inventory levels (and more). I’d also be interested to know what proportion of their revenue is derived from their membership fees, because I wonder if that lets them loss-lead across more product lines to get customers into their stores.
Great post Jessica.
It seems Speedo was too successful with their R&D efforts, given the banning of their advanced full-body suits in competitive swimming. I wonder if this recent move into a lifestyle brand is to distance themselves from the R&D side of things?
Interesting model – I’d be interested to find out how this has affected the doctors in this system. I wonder if they’re compensated less as a result, or if they’re getting better working hours?