We have been working on a cultural and organizational transformation. Our strategy at global and regional level is to move from product & transaction based engagement to solutions & long term partnership based engagement with our clients.
This requires a paradigm shift in how we conduct business, performance management and skill set and capacity in the organization. We have been very successful in some markets however some markets are far behind the curve and working on continuous education and training to transform the company to future solution company. We have deployed multiple initiatives including solution based targets however we are still challenged by the choice of short term versus long term targets. My challenge is how to change the minds and win the hearts of country managers who still prefer short term view and conventional operations rather than focusing long term engagement with our clients.
My question is :
- Does target setting and deployment will suffice to make this change?
- How can we transform a culture and adapt to a new way of thinking to be successful in long run?
- How can we ask our country managers to trade off long term objectives versus short term targets?