Innovation meets Reality of Fee for service, re-imaging primary care is quite the challenge…..
Our no show rate is high in primary care and mental health (17-22%) relative to other healthcare systems within VHA. We are not allowed to charge the patient for not showing up to their appointments and are required to re-schedule their appointments within 30 days.
I am looking for strategies to decrease the no-show rate in our ambulatory physiotherapy department.
In order to be ahead of the ACA, we need to grow our primary care base.
Online scheduling in a highly customized setting