For small businesses, it’s not just digital innovation but also the doggedness of the entrepreneurial leader that matters. Mei Mei's team has rallied customers and staff and media to help this business survive.
OpenTable owns no restaurants and instead, plays as the middle player between restaurants and customers in various cities around the U.S. and other countries. Today, OpenTable seats more than 23 million diners every month in 43,000 restaurants around the world. Why did OpenTable gain such popularity?