Great post! I really admire the One Medical model and it seems like a perfect alignment of incentives. Our healthcare industry has a long way to go in terms of improving quality of care and experience, and One Medical appears to be an impressive step forward. I’d be interested to learn a bit more about the user experience from the patient side – are they able to reach a doctor in a timely manner; do they end up on “hold” on a call for long periods of time; do they doctors have access to prior medical records to ensure consistency; are patients choosing to forgo annual check-ups with comprehensive blood tests and physical examinations?
Great post! I’m a huge fan of Venmo and find that it makes life (esp as a student) tremendously easier. I often wonder how defensible this model is, however. PayPal’s app offers the exact same service but with a much higher level of security. The lack of security with Venmo payments is not often discussed, but I think it will become more of an issue in this data-privacy scrutinizing world. There also aren’t many barriers to entry, and switching costs for the consumer are pretty low. I even continue to use Zelle and PayPal to send money to family members and my landlord, all of whom don’t use Venmo because of the lack of security. I think if Venmo wants to dominate the peer-to-peer payment category going forward, they will need to integrate with other platforms or find ways to make their service more sticky than it is currently today. It also only takes one headline of a data breach to scare everyone off and send them to Zelle or an emerging competitor.
Great post, Leah!
I feel conflicted about Starbucks’ shift to the digital channel that allows for a greater number of customers to be served in a shorter amount of time. Personally, I’m the type of customer that spends hours at coffee shops for the quiet and relaxing ambiance, smell of coffee, and calming music. These days, Starbucks stores feel more like McDonald’s and the relaxing user experience has been completely lost. While they’ve now lost me as a customer, I recognize that they’ve gained 8 in my place that probably result in higher profitability. A win for Starbucks, but unfortunately a loss for me.